Privacy policy
1. What We Collect
Device Information
When you visit our website, we automatically collect certain information about your device, including your browser, IP address, time zone, cookies, pages viewed and how you interact with our website.
This may be collected through cookies, log files and tracking technologies, subject to applicable consent requirements.
Order Information
When you make or attempt a purchase, we collect information including your name, billing and shipping addresses, payment details, email address, phone number and order information.
2. How We Use Your Information
We use your information to process orders, arrange payments and deliveries, communicate with you, manage returns and refunds, prevent fraud and improve our website.
We may also send you updates, new collection announcements and promotional offers where permitted by law and your marketing preferences.
Under UK data protection law, we process information where necessary to fulfil our contract with you, comply with legal obligations, pursue legitimate business interests or where you have given consent.
3. Sharing & Advertising
Our website is powered by Shopify. We share relevant personal information with trusted third parties who help us operate our business, including payment providers, delivery companies and, where used, marketing and analytics services.
We may use cookies and advertising technologies to understand website activity and display relevant advertisements, where enabled and permitted by law.
You can manage optional cookies through our website's privacy settings. We obtain consent where required.
We may also share information where necessary to comply with legal obligations or protect our rights.
4. Your Rights & Choices
Depending on your location, you may have the right to access, correct, delete or restrict the use of your personal information, object to certain processing or withdraw consent.
You can unsubscribe from marketing emails at any time using the unsubscribe link provided.
Your information may be transferred and processed outside the United Kingdom using appropriate safeguards where required by law.
5. Data Retention & Changes
We retain personal information only for as long as reasonably necessary to fulfil orders, maintain business records and meet legal obligations.
You may request deletion of your information, subject to applicable legal retention requirements.
We may update this policy to reflect changes in our practices or legal requirements. Updates will be published on our website.
6. Contact
For privacy enquiries, requests or complaints, contact us at:
Email: contact@lacedreverie.com