Refund policy
At Laced Reverie, every piece is designed with intention and care. We want you to feel confident in your purchase and have a clear understanding of our returns process.
Please read this policy before placing your order. It explains how to return an item, the condition in which returns should be received, applicable costs, and your rights as a customer.
Laced Reverie is based in London, United Kingdom, and ships internationally.
1. Our 14-Day Returns Policy
We offer a 14-day return period for eligible online purchases.
If you wish to return an item because you have changed your mind, selected the wrong size, or no longer wish to keep it, please notify us within 14 days of receiving your order.
To initiate your return, email contact@lacedreverie.com, quoting your order number and the item you wish to return.
Once you have notified us, you must send the item back within a further 14 days.
For orders containing multiple items delivered separately, any applicable statutory cancellation period is calculated from receipt of the final item in accordance with relevant law.
Returns from outside the United Kingdom are subject to the same standard 14-day notification window.
2. Return Eligibility & Item Condition
Our dresses are carefully prepared before dispatch. We ask that all change-of-mind returns are sent back in the condition in which they were received.
To qualify for a full change-of-mind refund, items should be:
- Unworn.
- Unwashed, unaltered and undamaged.
- Free from makeup, fake tan, deodorant, perfume, perspiration, stains, body odour and other marks.
- Free from damage, pulls, snags or signs of use beyond reasonable inspection.
- Returned with all original garment labels, tags and accessories supplied.
- Returned with their original packaging.
Please take particular care when trying on our garments. We recommend avoiding makeup, fake tan, perfume and jewellery that could mark or damage the fabric.
Items showing signs of wear or handling beyond what is necessary to inspect the product may be rejected or subject to a reduction in the refund reflecting their actual loss in value.
We reserve the right to inspect returned items and document their condition.
3. Laced Reverie Security Return Tag
For product protection and returns verification, Laced Reverie garments may be supplied with a special security or tamper-evident return tag.
Please do not remove, cut, detach, alter or tamper with this tag until you are certain you wish to keep your garment.
For returns, the security tag should remain securely attached to the garment in its original position.
The tag helps us verify that the item has not been worn beyond a normal fitting or otherwise used before return.
A missing, cut, altered or detached security tag may be considered alongside other evidence when assessing an item's condition and return ability.
4. Optional £7.49 Laced Reverie Gift Box
Customers may choose to add our Laced Reverie Gift Box for £7.49 when placing an order.
If you additionally purchased this optional gift box and wish to return the order for a refund, the gift box must also be sent back with the returned order.
The gift box should be returned in its original condition, together with any presentation materials, inserts and accompanying packaging originally supplied with it, allowing for reasonable inspection.
Please take care not to damage, mark or alter the gift box during unpacking.
If you return your dress but choose to keep the separately purchased gift box, the £7.49 gift-box charge will ordinarily remain payable and will not be included in the dress refund.
If you cancel and return your entire order, including the gift box, any refund due for the gift box will be processed in accordance with your applicable cancellation rights.
Where the gift box is returned damaged or incomplete due to handling beyond reasonable inspection, we may make a lawful deduction.
Important: Failure to include the gift box does not automatically invalidate an otherwise valid statutory return of the dress.
5. How to Request a Return
To begin a return, follow these steps:
Step 1 — Contact us
Email contact@lacedreverie.com within the applicable return notification period.
Please include:
- Your order number.
- Your full name.
- The item or items you wish to return.
- Whether you are returning the optional gift box.
Step 2 — Receive return instructions
Our team will provide the appropriate return address in the United Kingdom and any relevant shipping instructions.
All returns are sent to our designated UK returns address unless we instruct otherwise.
Please do not send items to an unconfirmed address.
Step 3 — Securely package your return
Carefully repack your dress, including its original tags, security return tag and accompanying items.
If returning the optional gift box for a refund, include this as well.
Step 4 — Send your parcel
Arrange return shipping using a reliable carrier.
We strongly recommend using a tracked and appropriately insured service and retaining your proof of postage.
Step 5 — Refund processing
We will assess the return in accordance with this policy and applicable consumer law and process any refund due within the required timeframe.
For customers exercising a statutory right to cancel, a clear email notifying us of the decision to cancel is sufficient. You do not need to wait for our approval before your cancellation becomes effective.
6. Return Shipping Costs — UK & International
United Kingdom Returns
For change-of-mind returns within the United Kingdom, the customer is responsible for the direct cost of return postage, unless we agree otherwise or applicable law requires us to cover it.
We do not generally provide free return postage for change-of-mind returns.
Where a return is due to an established fault, incorrect item or other issue for which Laced Reverie is legally responsible, we will meet reasonable return costs as required by law.
International Returns
We currently ship to:
Australia, Hong Kong SAR, New Zealand, Singapore, Switzerland, the United Kingdom and the United States.
International customers are responsible for arranging and paying the cost of shipping change-of-mind returns back to the United Kingdom.
This includes applicable international return postage and directly associated carrier or customs costs where these can lawfully be charged to the customer.
We do not reimburse international change-of-mind return postage unless we expressly agree to do so or are required to under applicable law.
For international returns:
- Use a reliable, tracked shipping service.
- Ensure the parcel is securely packaged.
- Retain your tracking information and proof of postage.
- Complete all required customs documentation accurately.
- Clearly identify the contents as returned merchandise, where appropriate.
Please do not incorrectly declare goods as gifts or misstate their value.
7. Customs Duties, Taxes & International Charges
International orders may be subject to import duties, customs charges, local taxes or carrier handling fees, depending on the destination and shipping arrangements.
Any amounts payable on delivery that have not already been collected at checkout are the customer's responsibility.
For change-of-mind returns, duties or taxes paid directly to customs authorities or third-party carriers are not refundable by Laced Reverie.
Customers may be able to request a refund of eligible import charges directly from their local customs or tax authority.
8. Refunds & Processing Times
Approved refunds will be issued to the original payment method unless you expressly agree to an alternative.
For UK statutory cancellations, refunds will be made without undue delay and no later than 14 days after we receive the returned goods or receive satisfactory evidence that they have been sent back, whichever occurs first.
For other eligible returns, refunds will be processed within the period required by applicable law.
Your bank, card provider or payment platform may take additional time to display the refunded amount.
Refund Deductions
Where legally permitted, we may reduce a change-of-mind refund to reflect proven loss in the item's value resulting from handling beyond what would reasonably be allowed when inspecting a garment in a shop.
Any such deduction will be proportionate to the actual reduction in value.
We do not impose arbitrary restocking fees or automatic penalties for exercising statutory cancellation rights.
9. Faulty, Damaged or Incorrect Items
We carefully inspect our products before dispatch. However, if your order arrives damaged, faulty or incorrect, please contact us at:
Contact us as soon as possible after discovering the issue, within 48 hours of delivery, so that we can investigate promptly.
We will assess the matter on a case-by-case basis and determine the appropriate resolution.
10. Exchanges & Incorrect Sizes
If you have ordered the wrong size or would prefer a different size, please contact us at contact@lacedreverie.com.
Size changes are subject to product availability and cannot be guaranteed.
Customers may return an eligible item under this policy and place a new order for their preferred size.
Any new order is subject to the prices, delivery charges, duties and availability applicable at the time of purchase.
We do not guarantee direct international exchanges.
11. Sale, Promotional & Limited-Drop Items
Unless a lawful exception applies, items purchased during a launch, limited drop, promotional event or sale remain subject to the returns and statutory consumer rights described in this policy.
Any additional voluntary return restrictions applicable to particular products will be disclosed clearly before purchase.
A product being discounted, limited edition or sold during a special release does not remove statutory rights relating to cancellation or faulty goods.
12. Lost or Delayed Return Parcels
We strongly recommend tracked and insured return shipping.
If a return parcel is delayed or lost, please contact the carrier and retain all available shipping documentation.
Our handling of lost or delayed returns will follow applicable consumer law.
In particular, valid evidence that a UK statutory cancellation return has been sent may trigger our legal refund obligations even if the parcel has not yet reached our premises.
For other voluntary returns, responsibility for loss in return transit will be determined by the applicable terms and consumer protection laws.
Please contact us if you require assistance locating a return.
13. Order Cancellations Before Dispatch
If you wish to cancel or change an order before it has been dispatched, email contact@lacedreverie.com as soon as possible.
We will try to accommodate the request, but cannot guarantee that changes can be made once an order has entered fulfilment.
If your order has already been dispatched, your applicable cancellation and return rights remain available.
14. Your Statutory Consumer Rights
Laced Reverie is a UK-based business supplying customers in several international markets.
Nothing in this policy excludes, limits or replaces any mandatory consumer protection rights available to you under applicable law.
These may include rights under the UK Consumer Rights Act 2015 and Consumer Contracts Regulations 2013, the Australian Consumer Law, New Zealand consumer legislation and other applicable national or local consumer protection laws.
Where a provision of this policy conflicts with mandatory applicable law, that law will take precedence.
15. Changes to This Policy
We may amend this Returns & Refunds Policy from time to time.
Any changes will be published on our website with an updated revision date.
Changes will not retrospectively remove or reduce rights applicable to purchases already made.
16. Contact Laced Reverie